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Banking on Cooperative Values

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Belgium

2023

Guest speaker: Gabriel Lombet: Member of the executive committee of Banque CPH, in charge of Retail and Marketing

Small is beautiful Simple is efficient by Gabriel Lombet CPH Banque (Belgium)

How can a cooperative bank of 220 people find its place in the banking market and offer its customers a high-quality and appropriate customer experience?

Employing 220 people and with only 28 agencies, how can Banque CPH find its place in the banking market and offer its customers a high-quality service and satisfying experience ?

Discover the key figures of Banque CPH to better understand who we are. What are the pillars of our organisation which help combine a high-quality service to our customers (explaining how quality is defined) with being profitable, controlling our costs and creating motivation within teams?

Can our model be inspiring for other CIBP members ?

2022

Guest speaker: Pascal Coopens : Author, Keynote Speaker, Sinologist and technology Enterpreneur

China's new Normal: Transition around Leadership in uncertain times (Belgium)

By 2030, China wants to become the world leader in innovation. Recently, we saw Xi Jinping securing a third term while sticking with a covid-zero policy that has imipacted China’s economy. Is China’s New Normal a return to a more isolated country from the world or did China take another step closer to become an innovation powerhouse?

Pascal’s keynote “China’s New Normal” gives a clear insight into the modern China by reflecting on China’s circles of trust and the constant change coming from the fast and furious innovators of China. These past 3 years, while Beijing’s political stories were breaking news, we often forgot to watch China’s ongoing radical innovation momentum in building smarter cities, a FinTech 2.0 industry, an ecological society and much more.
As ever more radical innovation will come from China, this eye-opening keynote is a treat to anyone who is concerned with disruption and excited about the opportunity, This keynote will elaborate on the trends and strengths of innovation in China, and what we can learn from business leaders in China to survive in a world of uncertainty.

Guest speaker: Mathieu Desmet : Head of IT and Payments Board Member Banque CPH, Belgium

Adopting the Agile Mindset in Product Development (Belgium)

In a fast-changing and volatile world, it is important that organisations like banks are flexible enough to respond quickly to evolutions.

The Agile methodology is a proven project management approach in software development with a high level of adaptability to unforeseen changes.
The iterative process with focus on delivering a working product at the end of every cycle and with constant user feedback during development process, makes this methodology also suitable for the development of all kind of financial products or banking applications.

2021

Guest speaker: Mathieu Desmet: Head of IT and Payments – Board Member, Banque CPH, Belgium

Open Banking in the omni-banking channel strategy: CPH's case study (Belgium)

The current digital revolution is changing the behaviour and the preference of people.

The user experience and the costumer journey are important concepts nowadays meaning that processes and applications must be designed around the clients. People want to choose their communication channel as much as possible and a channel from a third party can be valuable option. The European Commission forced European banks to open its payments services, but this regulation is also an opportunity to focus on the core functionalities of the bank’s own applications.

2019

Guest speaker: Mathieu Desmet: Chief Information Officer, Banque CPH, Belgium

PSD2: The European open banking experience (Belgium)

As the PSD2 (Revised Payment Service Directive) becomes implemented, banks’ monopoly on their customer’s account information and payment services is about to disappear. In short, PSD2 enables bank customers, both consumers and businesses, to use third-party providers to manage their finances.

While such a Directive is already a reality in Europe, there are other regions in the world, like in Latin America, that are likely to follow with regulations largely inspired in the PSD2.

The Spark covered the implication of such a Directive in Europe and how Coop Banks have been preparing for its implementation.

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